TERMS AND CONDITIONS

T&C's ACCEPTANCE

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AMENDMENT OF TERMS

Bayleaf Florals and Styling reserve the right to change, modify, add or remove portions of these terms at any time.  Using this website signifies acceptance of these terms and conditions.

 

EVENT AND WEDDING FLOWERS

 

BAYLEAF FLORALS AND STYLING RESPONSIBILITY

It is the responsibility of Bayleaf Florals and Styling to complete the following duties:

  • Assistance with colour schemes and flower choices, as well as arrangement, construction, style, structure and theme ideas if required.

  • Email communication.

  • Phone communication where necessary.

  • Construction of flower arrangements as per final invoice.

  • On day delivery, set up and dismantle if required.

  • Treating your event with the utmost priority and respect.

  • Supplying you with original, kickassly-good flowers that (if you were wearing socks) would knock them right off!

 

CLIENT RESPONSIBILITIES

It is the responsibility of the event client to complete the following duties:

  • Make payments on time as per agreement with Bayleaf Florals and Styling.

  • Submit all final changes that affect the flower order, no later than four (4) weeks prior to the event

  • Submit all final changes that affect duties of the florist, in email, to Bayleaf Florals and Styling, no later than five (5) days before an event.

  • The client assumes all responsibility for the condition of the event flowers order, and other hired and purchased goods, after delivery to the venue or client pickup from a Bayleaf Florals and Styling location.

  • The client acknowledges that, unless they have paid for a pack-down service, they are responsible for the clean and prompt return of all hired items to Bayleaf Florals and Styling within three (3) days of their event.

 

ACCEPTANCE OF TERMS AND CONDITIONS

By booking an event with Bayleaf Florals and Styling, and paying the 50% non-refundable (or $1,500 as agreed) booking fee required, the client hereby unconditionally accepts the terms and conditions listed.

Bayleaf Florals and Styling Terms and Conditions may be changed without notice.

 

1. CONSULTATIONS

For events over $4,000 AUD, after a deposit is paid to Bayleaf Florals and Styling, a one (1) hour consultation at the Bayleaf Florals and Styling studio may be arranged at no charge to the client.

For events under $4,000 AUD, after a deposit is paid to Bayleaf Florals and Styling, a thirty (30) minute consultation at the Bayleaf Florals and Styling studio or an agreed location may be arranged at the additional expense of $100 AUD.

It is the duty of the client to notify Bayleaf Florals and Styling should multiple guests be expected at the consultation.

 

2. EXCLUSIVITY POLICY

Bayleaf Florals and Styling shall be the exclusive florist retained by the client for the purpose of providing floral design and flowers at their event.

 

3. THE QUOTE PROCESS

Your quote for wedding flowers from Bayleaf Florals and Styling is valid for 14 days. This timeframe is determined by the date stamp on the original email you receive with your quote attached. On the date that you receive your wedding flower quote, your wedding date is available for booking. Please be aware that bookings quickly fill up, especially at peak seasons.

We request that you email or phone to ensure your date is still available before payment of your deposit. We accept no responsibility if you have a valid quote and wish to book, but your date has become booked out.

Bookings will not be held without a deposit. A non-refundable deposit is required to secure your date. By paying the non-refundable deposit you are: accepting the quote, agreeing to the items listed on the quotation and are accepting our terms and conditions. The deposit is credited toward the balance of your wedding flowers.

 

The remaining balance is required in full, 30 days prior to your wedding date. Should a quote be requested 6 weeks or under from the event date - Full payment will be required upfront to secure the booking.

 

4. PAYMENT INFORMATION

The preferred method of payment for wedding bookings to Bayleaf Florals and Styling is via direct debit Bayleaf Florals and Styling’s bank details can be found at the bottom of each invoice. Cheque payments are not accepted.

Bayleaf Florals and Styling require an upfront 50% non-refundable booking fee (or $1,500 AUD if 50% is greater to, before securing your event. This deposit is non-refundable under any circumstance and comes off the total invoiced amount. Regrettably, Bayleaf Florals and Styling cannot hold a date without this booking fee payment.

Final payment of the balance of the client’s invoice is to be received approximately four (4) weeks prior to the event date. This due date will be clearly outlined on the invoice. Bayleaf Florals and Styling are not responsible for contacting you or reminding you of the final payment cut-off date.

Bayleaf Florals and Styling will not order your event flowers or complete any arrangements without final payment. Delayed final payment, resulting in a late flower order, may result in missing out on your desired flower varieties. Bayleaf Florals and Styling will not be held accountable for disappointment or dissatisfaction due to substitution caused by late payment.

Fees may incur for late payments made to Bayleaf Florals and Styling.

Event flowers will not be delivered unless final payment is made. Failure by the client to make the final due payment as per invoice due date is sufficient cause for Bayleaf Florals and Styling to cancel the event.

 

5. FLOWER SELECTION

Bayleaf Florals and Styling provides a detailed estimate that outlines the type of flowers that will be used in your wedding flowers. Bayleaf Florals and Styling will endeavour to reflect the style, colour and shape as detailed in the estimate and pictures to the best of our ability. It is important that the Client understands that individual flowers, bouquets and arrangements all vary to some degree. Their individuality is what makes them unique for you alone.

All attempts will be made by Bayleaf Florals and Styling to provide the colours and types of flowers and materials requested.

 

Substitutes will be similar (as close as possible) for flowers and floral materials, and if they are significantly different contact will be made with the bride to seek any further instructions.

Where photos have been provided by the client, and inserted into the estimate – these images and flowers within the images are used as a guide only

Bayleaf Florals and Styling do not replicate other florist’s work exactly and as we are working with nature, Bayleaf Florals and Styling are not in control of seasonal changes or availability.

 Bayleaf Florals and Styling reserve the right to make substitution decisions based on the prior conversations and emails with the client, and use our knowledge of the clients overall theme and colour scheme to provide a substitution that maintains the overall look and style the client wishes. Bayleaf Florals and Styling also reserves the right to substitute a requested flower with another of similar design, colour and equal value, should circumstances beyond our control require so - and also if such products do not meet Bayleaf Florals and Styling’s high standards of product quality.

 

6. HIRED ITEMS

The client is responsible for the safety and cleanliness of any items hired from Bayleaf Florals and Styling. This may include but is not limited to, vases, candle holders, glassware and framework for floral installations.

A credit card number is kept on file as security for hired items. The credit card will not be charged unless the items are returned damaged, dirty, or broken.

It is the responsibility of the client to ensure the safe return of any and all hired items to Bayleaf Florals and Styling. Failure to return items within three (3) days of your event may incur a fee of up to $100 per day until the items are returned. This fee will be charged directly to your credit card.

In the event that Bayleaf Florals and Styling hired items have been abandoned at the event venue, and collection by Bayleaf Florals and Styling is now required, additional collection fees apply.

All hired items must be returned to Bayleaf Florals and Styling washed and clean of candle wax, flower matter and water. Failure to return items cleaned and dry will incur a cleaning fee of $80 per hour.

 

7. FLORAL INSTALLATIONS AND PERMISSIONS

It is the responsibility of the client to liaise with their chosen event venues regarding the construction of floral installations and hired items that may cause damage. This includes but is not limited to items such as open flame candles, stakes into grass, and hanging instalments on existing beams and structures.

The responsibility remains with the client to seek permission on behalf of Bayleaf Florals and Styling to construct hanging, suspended or other uncommon floral installations at the event venue.

Bayleaf Florals and Styling will not be held responsible or liable for any instances where work cannot be completed due to a lack of permission or lack of safety at the venue.

Installations and/or Hanging arrangements are not to be dismantled by any persons other than Bayleaf Florals and Styling or anyone without prior permission by Bayleaf Florals and Styling. Bump out must be arranged prior of hanging installations.

 

8. PHOTOGRAPHY

Bayleaf Florals and Styling retain the right to photograph finished work which may be used in self-promotion and advertising.

Bayleaf Florals and Styling agree to hold off from uploading any images to social media until after the event start time.

Bayleaf Florals and Styling retain the right to contact any contracted vendors included in the event for any relevant photography/ videography of finished work which may be used in self-promotion and advertising.

 

9. SETUP AND DELIVERY

Times outlined for setup (often referred to as “bump in”) and pack down (often referred to as “bump out”) are outlined and given as approximates. The client understands that while we endeavour to arrive within the one (1) hour window specified; for reasons out of our control these are not always achievable.

Please note that the delivery time slot allocated is an approximate arrival time only and does not include time to set up the event.

Bayleaf Florals and Styling will keep day-of contacts updated on delivery times if they are to change on an event day.

Bayleaf Florals and Styling is not liable for delivery times that change due to unforeseen circumstances wherein the delivery and setup of all items are completed before start times. For example: a 1pm event start time with a completed bump in time of 12.50pm is more than acceptable.

In the event that Bayleaf Florals and Styling do not fulfil a bump in before the allocated event start time, a full refund of any missing items will be paid via direct debit within 7 days of receiving the client’s bank account information.

 

10. IN THE EVENT OF AN EMERGENCY (FORCE MAJEURE)

In the event that Bayleaf Florals and Styling is unable to perform any of its obligations whether wholly or partly by reason of any cause beyond its control (including without limitation acts of God, inclement weather, site access failure, time access inaccuracies, civil commotion, unrest or riots, civil or military interference including acts of war or terror, and health and environmental risks), Bayleaf Florals and Styling will not be liable for any loss or damage suffered by the client as a result of any delays caused by such force majeure events.

Similarly, the client will not be held responsible, accountable or liable to Bayleaf Florals and Styling for any loss or damage suffered to Bayleaf Florals and Styling hired items or arranged goods as a result of damage or loss caused by such force majeure events.

Bayleaf Florals and Styling reserve the right to cancel any event if at any time they feel that the obligations cannot be met.

In the event that Bayleaf Florals and Styling are unable to complete their responsibilities or in the event of isolated disasters such as damage to the Bayleaf Florals and Styling studio, vehicle or staff; liability is limited to a full refund of all monies paid to Bayleaf Florals and Styling.

In the event that Bayleaf Florals and Styling are unable to complete their responsibilities for the event, every effort will be made for Bayleaf Florals and Styling to source and introduce a replacement florist with similar costings and style to Bayleaf Florals and Styling. The client is under no obligation to move forward with a replacement florist suggested by Bayleaf Florals and Styling.

 

11. CANCELLATION AND REFUND POLICY

In the unfortunate event that your event is cancelled, Bayleaf Florals and Styling require a minimum of 30 days notice from the client. All cancellations are to be made in writing from the client to Bayleaf Florals and Styling by way of email.

Bayleaf Florals and Styling have a cancellation fee of $500 which may or may not be instituted under the circumstances of the cancellation.

On cancellation of your event; the client will receive a refund of the balance of monies paid, less the non-refundable booking fee amount, less the cancellation fee of $500 if applicable, less any non-perishable items purchased on behalf of the client for their event (such as vases, ribbons and other non perishable items). These additional costs are considered liquidated damages to Bayleaf Florals and Styling in the event of a terminated event by the client within 30 days of their event.

Strictly no refunds are extended to the client on orders cancelled within 30 days of the event.

There are no refunds for cancellations of individual items within 30 days of the event. Flowers for those items will be utilised to upgrade the arrangements going ahead.

For further information or to query any of our event terms, please contact us via email: bayleaffloral@gmail.com

 

 WEBSITE AND SPECIAL ORDERS

1. LIABILITY

 Bayleaf Florals and Styling will not be liable for any loss, damage or theft as a result of your use of this website. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. Bayleaf Florals and Styling will not be liable for any damage or theft associated with an arrangement that has left the Bayleaf Florals and Styling premises. Bayleaf Florals and Styling strives to ensure the freshest, premium product is used in all of our arrangements, but we do understand with a natural product some things are out of our control. Bayleaf Florals and Styling will not be held responsible for arrangements once they have left the possession of Bayleaf Florals and Styling.

 

 2. INTELLECTUAL PROPERTY AND CONTENT

 The intellectual property rights in all content and imagery on this website remain the property of Bayleaf Florals and Styling and are protected by copyright laws. You are not permitted to publish, manipulate, reproduce or copy any content found on this website. Any imagery sent to the sender/recipient is for personal use only and may not be distributed in any way.

3. PRICING AND PAYMENTS

 Pricing is published in Australian Dollars (AUD). Pricing includes GST and excludes any applicable delivery costs. Delivery costs are calculated at checkout. All pricing on this website is subject to change without notice.

Payment for all online orders must be made by Credit Card, Debit Card or Paypal at time of purchase. Any surcharges and fees will be payable at time of sale and nominated by the payment provider. Payments for orders made over the phone or in store are subject to a surcharge.

 

4. CANCELLATIONS AND CHANGES

 Any order made on this website will be subject to a non-refundable $20 administration fee in the event of an order cancellation. Bayleaf Florals and Styling will refund the full order amount, less a $20 administration fee, provided the order is cancelled with 24 hours notice (eg. 24 hrs prior to the nominated date of delivery). All cancellations need to be communicated via email to bayleaffloral@gmail.com.au as well as via phone on 0499 684 221to be eligible for cancellation and refund.

Changes to your order can be made 24 hrs prior to the nominated delivery date, provided the order has not left our studio. Changes will not be confirmed until any fees, charges and additional payments are processed.

Nominated delivery date may be changed, provided 24 hours notice is given and the order has not left our studio.

 

 5. PRODUCT INFORMATION

 All product information, images and descriptions are for illustration purposes only and do not reflect or represent the final product. Style and product choice remain at the discretion of Bayleaf Florals and Styling and may be subject to change from what is communicated without notice.

Any images related to a product are for demonstration purposes only, specific floral choices, vase, paper and ribbon selection remain at the discretion of Bayleaf Florals and Styling and will change with each arrangement. Any specific requests need to be made via phone and are subject to seasonal availability. Where product substitutions occur, products of equal or greater value will be used.

6. DELIVERY OF PHYSICAL GOODS

The sender will be responsible for ensuring all recipient address details are correctly communicated. Any unsuccessful deliveries resulting from incorrect delivery details will be subject to a re-delivery fee, payable by the sender. Bayleaf Florals and Styling will endeavour to communicate with the sender and the recipient upon failed delivery, taking all reasonable measures to ensure there is a safe place to leave the arrangement.

The sender will also be responsible for ensuring that delivery of goods to a secured premises (eg apartment, secured building, gated premises) will be received by the recipient, failure to do so will result in the arrangement being returned to the Bayleaf Florals and Styling studio and a re-delivery fee charged.

In the event of an unsuccessful delivery, the goods will be returned to the Bayleaf Florals and Styling studio and the sender will be responsible for any associated re-delivery fees. Alternatively, studio pickup will be available, with respect to our hours of operation, by either the sender or the recipient. Valid identification may be required.  

 

7. RETURNS AND REFUNDS

Bayleaf Florals and Styling handles returns and refunds in accordance with the Australian Consumer Protection legislation. Any reasonable and legitimate dispute will be resolved by Bayleaf Florals and Styling management in a timely manner.

Returns and refunds will be handled by Bayleaf Florals and Styling management only and, where applicable, will be processed in 7 business days. Floral product sold on this website is subject to natural conditions, seasonality, local availability and is a perishable product. Any disputes relating to floral products will need to be communicated to Bayleaf Florals and Styling within 24 hours of receipt.

 

WORKSHOPS

Participants who have made a workshop booking, and are now unable to make the workshop, can swap workshop dates up to 2 weeks prior to the workshop with no additional reschedule fee

Participants who would like to change a workshop booking within 2 weeks of workshop date will incur a $40 reschedule fee

No-show participants will incur a $60 reschedule fee if they wish to re-book another workshop – subject to availability

Bayleaf Florals and Styling may cancel a workshop due to unforeseen circumstances, all participants will be notified via email and text message in the unlikely event this happens

Workshops with under 6 participants booked may be cancelled or rescheduled at the discretion of Bayleaf Florals and Styling management.

 For further information or to query any of our workshop terms, please contact us via email: bayleaffloral@gmail.com